FAQs

HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

MY TRACKING NUMBER ISN’T WORKING.

Tracking numbers can take 1-2 days to appear in the shipping carrier’s system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

WARRANTY POLICY

We are committed to providing you with the best products and services. All our watches come with a 36-month warranty, ensuring that you have peace of mind with your purchase.

FREE EXCHANGE AND RETURN FOR DEFECTIVE PRODUCTS

If you experience any issues with your watch due to a manufacturing defect, we offer free exchanges or returns within the warranty period. Please ensure the following conditions are met:

• The watch must have a manufacturing defect.
• The defect must be reported within the 24-month warranty period.
• Proof of purchase is required.

Please note, this warranty does not cover damages caused by misuse, accidents, or normal wear and tear.

For more information or to process an exchange or return, please contact our customer service team at Contact us.

I NEED HELP WITH A LATE ORDER.

Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact us for timely support.

PAYMENT

What type of payments do you accept?

We accept Visa, Mastercard as well as Paypal.

When will my card be charged?

Just after your order has been successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.